Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com , or visit our investor site . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit .
The Senior Manager, Training and Content Management will report directly to the Director of Training and Project Management and play a critical role within our Care Operations organization. This leader will oversee a team of Training Specialists, Instructional Designers, and Content Analysts focused on delivering exceptional training and content that empowers world-class customer experiences. The Senior Manager will work cross-functionally to design and implement scalable solutions for training and content delivery, supporting a diverse range of stakeholders, including clinical teams, project managers, customer experience teams, and operations staff. This role is essential to building a customer-obsessed culture, ensuring consistency, quality, and innovation in how we train our teams and deliver content at Hims & Hers.
Leadership and Team Development:
Program Development:
Content Management:
Cross-Functional Collaboration:
Continuous Improvement:
Strategic Influence:
Industry Expertise:
8+ years of experience managing training teams, instructional design, and/or content management in fast-paced environments, with a proven ability to deliver impactful training programs.
5+ years of experience hiring, leading, and developing cross-functional teams.
Expertise in instructional design, adult learning principles, and content development best practices, with a track record of delivering training that drives measurable outcomes.
Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment.
A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions.
Strong analytical skills, with experience measuring training effectiveness and driving continuous improvement through data-driven insights.
Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner.
A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability.
Bachelor’s degree in Education, Training, Communications, or a related field, or equivalent work experience.
Experience in the healthcare or telehealth industry, with familiarity around clinical and regulatory training requirements.
Leadership experience in a rapidly scaling consumer tech or digital health organization.
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
#LI-Remote
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement .
$135K – $155K
Outlined above is a reasonable estimate of H&H’s compensation range for this role for US-based candidates . If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.
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