Job Description

Job Summary: Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner. Key Responsibilities:

• Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
• Greet guests by name.
• Ensure that all guests feel welcomed to the property.
• Register guests and assign rooms.
• Conduct check-out processes.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
• Attend team briefings.
• Handle cash, credit card, currency conversions and other financial transactions.
• Post charges such as room, food, liquor or telephone to ledger.
• Compute or adjust bill, collect payment, and make change for guests.
• Perform other duties as assigned.

Qualifications: Education * High school diploma or GED Skills and Experience (Essential)

• At least 18 years of age
• Basic computer skills
• Must be able to read, communicate effectively and have superb interpersonal skills
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
• Work experience in the hospitality or restaurant industry preferred
• Communication in other languages is helpful

Benefits: 401k after 90 days, fully vested, company match to 4% Medical/ Dental/Vision- eligible after 60 days Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Paid Time Off policy Hilton Discounts Worldwide Northwood Hospitality Discounts Conrad Hotels & Resorts

Job Tags

Work experience placement, Worldwide, Flexible hours,

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