Job Description

6077 - Santa Rosa - 2783 Corby Avenue, Santa Rosa, California, 95407

CarMax, the way your career should be!

Per le a der to Business Office Associates , responsible for processing and auditing paperwork associated with sales, leading self and others through daily business requirements, cash management, and providing exceptional customer service.

What you will do:

• Mentors Business Office Associates, assisting them with development and training
• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns, and following up on delegated business office work tasks
• Delegates and follows up on various Business Office tasks
• Provides customer service by listening, answering customer questions, and explaining paperwork process
• Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork
• Processes paperwork associated with an appraisal lane purchase including title collection calls and follow-up, obtaining proper paperwork and signatures from customers, and sending appropriate documentation to corporate for funding of drafts
• Manages cash including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security
• Processes paperwork affiliated with the state DMV, including submitting paperwork necessary to title and register a vehicle for a customer after the sale
• Clerical responsibilities including copying, filing, and answering phones
• May assist in hiring process by attending job fairs and performing interviews in partnership with a manager

Qualifications:

Work requires ability to:

• Create and maintain a positive work environment
• Perform supervisory tasks (preferred experience: 3 years of customer-facing work; 1 year of supervisory work)
• Delegate effectively
• Follow up
• Make decisions using independent and sound judgment
• Resolve customer and associate issues
• Read, interpret, and transcribe data to maintain accurate records
• Understand numeric filing system
• Use word processing, spreadsheets, and other programs, displaying intermediate PC skills
• Multi-task in a high-energy, fast-paced work environment, leading self and others through prioritization of changing daily business needs
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with internal and external customers in person and over the phone
• Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office functions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative approach to how cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our team of over 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is: $23.10 - $36.90

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time. Full-time hourly or incentive-eligible associates can earn up to 48 hours of sick time per year, between 80 and 200 hours of vacation time after a 90-day waiting period depending on years of service. They also receive pay for scheduled holidays plus a floating holiday, with premium pay if working on a holiday.

Full-time salaried associates are entitled to paid time off as needed for various reasons, subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon request, CarMax will consider reasonable accommodations to complete the application process.

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